520ph Privacy Policy

1. Introduction

520ph ("we", "us", "our") is committed to protecting the privacy of our players. This Privacy Policy describes how we collect, use, store, and disclose personal information when you access or use the 520ph platform at https://520ph.vu.

This policy applies to all players registered from the Philippines and covers all interactions with the platform, including account registration, deposits and withdrawals, gameplay, customer support, and communications we send to you.

By creating a 520ph account or continuing to use the platform, you confirm that you have read this policy and agree to its terms. If you do not agree, please discontinue use of the platform.

2. What Personal Data We Collect

We collect different types of information depending on how you interact with the platform. The main categories are:

We do not collect sensitive personal information such as your racial or ethnic origin, political opinions, or health data unless it is directly relevant to a specific responsible gaming support request you have made.

3. Why We Collect and Use Your Data

Every piece of information we collect serves a clear purpose. We use your personal data for the following reasons:

• Account management: To create and maintain your player account, process logins, and manage your preferences.
• Identity verification (KYC): To confirm your identity, verify your age (21+), and process withdrawal requests securely.
• Payment processing: To facilitate deposits and withdrawals in PHP through supported channels such as GCash, Maya, and Philippine bank transfer.
• Security and fraud prevention: To detect and prevent unauthorised access, money laundering, and other fraudulent activity.
• Platform improvement: To analyse how players use the platform so we can improve performance, game offerings, and the overall user experience.
• Customer support: To respond to your enquiries, complaints, and account-related requests.
• Responsible gaming: To monitor play patterns and apply tools such as deposit limits or self-exclusion when requested or when required for player protection.
• Communications: To send you account notifications, transaction confirmations, and — where you have opted in — information about platform updates and promotions.

We only process your data where we have a lawful basis for doing so — primarily because it is necessary to deliver our service to you, to fulfil a legal obligation, or because you have given us your consent.

4. When and With Whom We Share Your Data

520ph does not sell your personal data. We only share information with third parties in the following limited circumstances:

• Payment service providers: When you make a deposit or request a withdrawal, relevant transaction details are shared with the payment provider processing that transaction (such as GCash or Maya). These providers operate under their own privacy policies and are bound by contractual data protection obligations.
• Identity verification partners: If a third-party KYC service is used to verify your government ID, your identity data is shared securely with that service for verification purposes only.
• Technology and hosting providers: Our platform infrastructure relies on service providers who may process data on our behalf. These providers are contractually obligated not to use your data for any purpose beyond what we direct them to do.
• Legal and regulatory obligations: We may disclose your personal data to law enforcement, government authorities, or courts where we are legally required to do so under applicable Philippine law.

Any third party that processes data on our behalf is required to handle it in accordance with this policy and applicable data protection law. We do not allow them to use your data for their own independent purposes.

5. How Long We Keep Your Data

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. General retention periods are as follows:

• Active account data: Kept for the duration of your account and for a period after closure, as required to comply with anti-money laundering and other legal obligations.
• KYC and identity documents: Retained for a minimum period after account closure in line with Philippine financial regulations.
• Transaction records: Financial records are retained for the period required under applicable Philippine law, typically several years.
• Support communications: Kept for a reasonable period to allow for follow-up and dispute resolution.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you.

6. How We Protect Your Data

We take data security seriously. 520ph uses a combination of technical and organisational measures to protect your personal information from unauthorised access, loss, or disclosure:

• All data transmitted between your device and the platform is encrypted using SSL/TLS technology.
• Account passwords are stored using one-way cryptographic hashing and are never stored in plain text.
• OTP (one-time password) verification is used for account login and sensitive account actions.
• Access to personal data within our organisation is restricted to staff who need it to do their jobs, and is governed by strict internal access controls.
• Our systems are monitored for suspicious activity, and security reviews are conducted on a regular basis.

While we apply reasonable and industry-standard security measures, no digital platform can guarantee absolute security. If you believe your account has been compromised, please contact our support team immediately.

7. Your Data Rights as a Philippine Player

Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights with respect to your personal data held by 520ph:

• Right to be informed: You have the right to know what personal data we hold about you and how it is being used.
• Right to access: You may request a copy of the personal data we hold about you at any time.
• Right to rectification: If any of your personal information is inaccurate or outdated, you have the right to request that it be corrected.
• Right to erasure: In certain circumstances, you may request that we delete your personal data. Note that some data must be retained for legal or regulatory reasons even after a deletion request.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability: Where technically feasible, you may request that we provide your data in a structured, commonly used format.

To exercise any of these rights, please contact our support team. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing certain requests.

8. Cookies and Tracking Technologies

520ph uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and understand how players use the platform. Cookies are small text files stored on your device when you visit the site.

We use the following types of cookies:

• Essential cookies: Required for core platform functions such as maintaining your login session and processing transactions. These cannot be disabled.
• Functional cookies: Used to remember your preferences, such as language and display settings.
• Analytics cookies: Help us understand how players navigate the platform so we can improve the experience. Data collected through analytics cookies is aggregated and anonymised where possible.

You can manage non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the platform.

9. Players Under 21

The 520ph platform is strictly for individuals aged 21 years and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a minor has registered an account or provided us with personal data, we will close the account and delete the data immediately.

If you believe a minor has accessed or registered on the platform, please contact our support team as soon as possible.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make material changes, we will notify registered players via their registered contact details and update the effective date at the top of this page.

Continued use of the 520ph platform after any changes have been published constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

11. Contact Us About Privacy

If you have any questions, concerns, or requests related to this Privacy Policy or the way 520ph handles your personal data, you can reach our team at any time.

Written enquiries can be directed to: [email protected]

You can also find answers to common questions on our FAQ page, or review your account settings to update communication preferences or activate responsible gaming tools.